PRIVACY POLICY OF HAUM SPACE
At HAUM Space, we are committed to protecting the privacy of our contacts, customers, suppliers, and employees (“you” and when relating to you, “your”) and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
In this policy, we describe how we manage your personal information.
1. THE KINDS OF PERSONAL INFORMATION WE COLLECT
The kinds of personal information that we collect include: 1.1 (a) Contact details such as name, role or position, address, email address, mobile number, landline number, and emergency contact details;
1.1 (b) Health and fitness information relevant to the classes, workshops, and events you attend at our studio;
1.1 (c) Information regarding your preferences and interests in yoga, wellness, and any specific services you may wish to purchase or participate in;
1.1 (d) Information regarding your attendance at classes, workshops, retreats, and other events held by us;
1.1 (e) If you are an employee or prospective employee, information about your qualifications, skills, and work experience;
1.1 (f) If you are a supplier or prospective supplier, information about your business skills, services, products, and prices.
2. HOW WE COLLECT PERSONAL INFORMATION
2.1 We collect personal information by various means including when:
2.1 (a) You contact us with a question or inquiry;
2.1 (b) You sign up for our newsletter or promotions;
2.1 (c) You attend a class, workshop, retreat, or other event hosted by us;
2.1 (d) You visit our website or interact with our social media.
2.2 If you are a client and do not provide us with the necessary contact or health information, we may not be able to provide the services you require.
2.3 If you do not provide us with accurate personal information, we may not be able to offer the best service or achieve the purpose for which the information has been sought.
3. THE PURPOSES FOR WHICH WE COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION
3.1 We collect, hold, use, and disclose personal information in order to:
3.1 (a) Respond to your inquiries and bookings;
3.1 (b) Provide yoga and wellness services;
3.1 (c) Ensure we offer the best experience in our classes, workshops, and events;
3.1 (d) Employ qualified and diligent personnel;
3.1 (e) Let you know about yoga developments, new classes, workshops, retreats, and services that may be of interest to you.
3.2 We disclose personal information:
3.2 (a) In order to carry out your bookings, attendances, and requests; and
3.2 (b) Subject to our confidentiality obligations, when using services in support of our business operations.
4. THE PARTIES TO WHOM YOUR PERSONAL INFORMATION IS DISCLOSED
4.1 Subject to our confidentiality obligations, we may share some relevant personal information with:
4.1 (a) Teachers, instructors, and other relevant staff to deliver the services you request;
4.1 (b) Third-party service providers such as marketing services, payment processors, website hosts, and event organizers who assist us in managing our operations;
4.1 (c) Our email marketing provider for the purposes of sending newsletters, invitations, and updates on our services and events.
4.2 WE WILL ALSO DISCLOSE YOUR INFORMATION IF REQUIRED BY LAW TO DO SO OR IN CIRCUMSTANCES permitted by the Privacy Act – for example, where we have reasonable grounds to suspect unlawful activity or misconduct that relates to our functions or activities.
5. DISCLOSURE OF INFORMATION OUTSIDE THE JURISDICTION OF COLLECTION
5.1 We do not disclose personal information to overseas recipients.
6. OPTING OUT OF MARKETING COMMUNICATIONS
6.1 We may, from time to time, send you newsletters, invitations, and updates about our services. You can opt out of receiving further communications by notifying us using the contact details below or by clicking the “unsubscribe” option at the bottom of any marketing email received from us.
7. SECURITY
7.1 Your personal and payment information security is highly important to us at HAUM Space. We take website and credit card security extremely seriously and have in place security measures that provide the highest level of protection available.
All credit card details are encrypted and never made visible.
We do not store your credit card details.
We use Stripe to accept payments (or a series of payments). Stripe has the most stringent level of certification available in the payments industry. To learn more about how Stripe handles security, click here.
8. ACCESS/CORRECTION/UPDATING PERSONAL INFORMATION
8.1 You can contact us to access, correct, or update your personal information. Unless we are subject to confidentiality obligations or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavor to make your information available to you within 30 days.
8.2 If you request to correct your personal information, we will correct, or if more appropriate, note your request for amendment on your record.
8.3 We will not charge you to make a request to access your record but may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
8.4 These actions can usually be taken by contacting a customer relations representative using the contact information on the “Contact Us” section of our website.
9. NOTIFICATION OF CHANGES
9.1 If we decide to change our Privacy Policy, we will send you a copy of our revised policy or post a copy on our website.
10. COMPLAINTS / CONTACT US
If a breach of this Privacy Policy occurs, a complaint may be made to us by sending it to:
HAUM SPACE
hello@haum.space
We will endeavor to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner.
DISCLAIMER
This website has been created by HAUM Space for informational purposes. While every effort has been made to ensure the accuracy and reliability of the content, HAUM Space does not guarantee the completeness, accuracy, or timeliness of the information provided. We recommend verifying details with appropriate sources and seeking professional advice when necessary. HAUM Space is not responsible for any loss, damage, cost, or expense arising from the use of the information on this website.
We may amend this Privacy Policy from time to time. The current version will be published on our website.